Frequently Asked Questions

What is an eSIM?

An eSIM is a digital SIM card that allows you to use cellular data without a physical SIM card. It is built into your device and can be activated instantly.

How do I install my eSIM?

After purchase, you will receive a QR code via email. Simply scan the code with your phone camera and follow the setup instructions.

Which devices support eSIM?

Most modern smartphones support eSIM, including:

• iPhone XS and newer
• Google Pixel 3 and newer
• Samsung Galaxy S20 and newer
• Many other Android devices

Can I use my regular SIM and eSIM at the same time?

Yes! Most devices support dual SIM functionality, allowing you to use both your home SIM and travel eSIM simultaneously.

What happens if I run out of data?

You can purchase additional data packages anytime through our website. Your eSIM remains active for easy top-ups.

Do you offer refunds?

We offer refunds for unused eSIM plans within 7 days of purchase, provided the eSIM has not been activated.

How do I contact support?

Email us at hello@yapesim.com and we will respond within 24 hours, often much faster.